Highlights

These were the 2008 sessions.

State Association Leadership Breakfast
(For Volunteer Leaders and Paid Staff)

Enjoy breakfast with your peers from across the country while NBFAA staff and leaders share the tangible and strategic benefits of being a member of, and aligning with, the NBFAA

Looking into the Future with NBFAA
(For Volunteer Leaders and Paid Staff)

NBFAA staff will show you the future filled with technological advancements and chapter affiliation improvements that will create a paradigm shift in the way we interact with our members today. Many of these milestone transformations will take place in 2008! They are all designed to enhance member satisfaction and improve retention for our associations.

Optimizing Our Relationship for Excellent Member Service
(Executive Directors Breakout Session)

This workshop is designed with one goal in mind: To explore new, and review existing, practices that, when implemented and followed, will greatly improve the level of satisfaction and customer service that we deliver to our members. Let's work together to keep them coming back year after year!

What is Expected of You as a Volunteer?
(Volunteer Leaders Breakout Session)

Understanding key volunteer roles and responsibilities is paramount to the effectiveness and success of an association. As a volunteer leader, do you know what is expected from you? Do you, and other leaders of your association, truly understand the difference between operational management and effective governance?

Myths and Realities of Working with Volunteers
(Executive Directors Breakout Session)

This session will dispel the fifteen myths of dealing with volunteers and offer real solutions to maximizing volunteer involvement effectiveness.

Hit The Ground Running
(Volunteer Leaders Breakout)

The intent of this session is to give you enough information to start the year with traction. Your plans, aims and ideas will be solidly planted on the ground and others will quickly notice you as a leader who intends to advance the organization.

Taking Your Association from Good to Great
(For Volunteer Leaders and Paid Staff)

There are eleven core principles and values that great organizations embrace that distinguish them from good organizations. This session will evaluate the core principles in detail and provide prescriptive ideas of what associations must do in the future to maintain member loyalty and value, based on trends that are changing the face of associations and our traditional products and services.