Meet the NBFAA Staff

The following is a list of each department at the National Burglar and Fire Alarm Association (NBFAA) and a brief listing of what that department does, along with staff information. If you have any questions about this section please send them to: MerlinG@alarm.org.

What We Do...

Since 1948, we have served the members, leaders, and Chartered State Associations (CSA) that make up our association, with top of the line service in the areas of: Membership, Marketing, Public Relations, Communications, Government Relations, Education and Training (through our National Training School – NTS), and more.

Administration and Operations

Merlin Guilbeau Executive Director	Ext. 203	MerlinG@alarm.org
Tonja Jenkins Associate Executive Director	Ext. 206	TonjaJ@alarm.org
Lisa Marsh Finance Manager	Ext. 202	LisaM@alarm.org
Lon Crozier Director of Information Technology	Ext. 232	LonC@alarm.org
Kathy Acosta Office Administrator	Ext. 201	KathyA@alarm.org
Jan Fratus Database Specialist	Ext. 208	JanF@alarm.org
Michelle H. Whitaker Events Manager	Ext. 207	MichelleW@alarm.org
Shannan Wallace Executive Assistant	Ext. 204	ShannanW@alarm.org
Shelly Pinder Business Development Specialist	Ext. 213	ShellyP@alarm.org

Communications, Public Relations and Marketing

For questions relating to Communications, Public Relations and Youth Scholarship.

Laurie A Knox Director of Communications, Public Relations & Marketing	Ext. 209	LaurieK@alarm.org
Jason Smith Communications Specialist		JasonS@alarm.org
Ludwingk Rios Graphic Design and Web Specialist	Ext. 211	LudwingkR@alarm.org

 

Membership

Mike Hampton Member Retention & Chapter Relations Specialist	Ext. 210	MikeH@alarm.org
Patricia Allen Member Recruitment Specialist	Ext. 212	PatA@alarm.org

 

Government Relations

For questions about Legislative Issues at the state and national levels.

John Chwat Director of Government Relations

(888) 447-1689

Gov.Info@alarm.org

 

Education & Standards/National Training School (NTS)

For questions about Education, Training, Instructors and Standards.

Dale Eller Director of Education and Standards	(866) 636-1687	DaleE@alarm.org
Michelle Ames NTS Education Coordinator	(866) 636-1687	NTS@alarm.org
Elaine Zdunski NTS Database Coordinator	(866) 636-1687	NTS@alarm.org

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