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Code of Ethics and Standards of Conduct

Electronic Security Association (ESA) member companies must adhere to a strict Code of Ethics and Standards of Conduct, which was implemented to protect consumers. ESA member companies are committed to serve the public with high quality products and services that help save lives and protect property. Companies that violate the Code are subject to membership termination. Right-click to download the Code of Ethics and Standards of Conduct document here.

Consumer Complaints

If you believe an ESA member company has violated the Code of Ethics and Standards of Conduct, you may file a formal complaint with ESA. The complaint must relate to one or more specific ESA Standards of Conduct. You can review ESA's Code of Ethics and Standards of Conduct and complaint procedures and forms here.

Please note: If your complaint relates to a service or billing dispute, you must first attempt to resolve the complaint directly with your service provider. If the dispute is not resolved within 45 days of a request for resolution, ESA will review the matter after the 45 day period has expired.

Prior to filing a formal complaint, consumers must review ESA's Code of Ethics & Standards of Conduct. To begin the formal complaint process, complete a complaint form and send it directly to ESA:

ESA Consumer Complaint Department
6333 North State Highway 161, Suite 350
Irving, TX 75038

Useful Links

Burglary and Robbery Facts

Burglary is defined as the unlawful entry of a structure to commit a felony or theft. Burglary is also known as an invasion or intrusion.

Robbery is defined as the taking or attempting to take anything of value from the care, custody, or control of a person or persons by force of threat or violence and/or by putting the victim in fear.

In 2012...
There were an estimated 2,103,787 burglaries and 354,520 robberies.

That's one burglary every 15 seconds and one robbery every 1.5 minutes.

Around 60% of burglars used forcible entry to gain access to a home. More than 30% of burglars entered residences through an unlocked door, window and other opening without force.

Typically, burglars spend less than 60 seconds breaking into a home. The more difficult it is to gain access, the more likely a burglar is to reconsider the attack.

Most convicted burglars (90%) said they want to avoid homes with alarm systems and said if they did encounter an alarm, they would abandon the attack on the home.

It's estimated that 74% of uncompleted intrusions can be credited to an audible alarm.

Homes without alarm systems are 3 times more likely to be burglarized than those with an alarm system.

Check out these tips to reduce the risk of theft at your home.

Fire and Arson Facts

Arson is defined as any willful or malicious burning or attempting to burn, with or without intent to defraud, a dwelling house, public building, motor vehicle or aircraft, personal property of another, etc.

Nuisance alarms are the leading reason for disabling smoke alarms.

In 2013...

1,240,000 fires were reported. 

The U.S. fire departments responded to a fire every 25 seconds.

Half of home fire deaths happened between 11pm and 7am.

2 out of every 5 home fires started in the kitchen. Cooking is the leading cause of home fires.

There was an average of 29 home candle fires reported every day. 

On average, eight people died in U.S. home fires every day. Working fire alarms cut the risk of dying in reported home fire in half. 

Only 1/3 of Americans have developed and practiced a home fire escape plan. When a smoke alarm sounds, you typically have less than 1-2 minutes to escape

Top two reasons smoke alarms do not operate during a fire:

1.) Missing or disconnected batteries (50%)

2.) Dead or discharged batteries (23%)

You can find home fire prevention tips here.

Source: NFPA

Vehicle Theft Facts

Vehicle theft is defined as the theft or attempted theft of a motor vehicle.

In 2012...

There were are estimated 721,053 vehicle thefts.

Vehicle thefts are declining in the U.S. because technology, such as license plate readers, owner-installed theft-deterrent devices and tracking/recovery systems, is aiding the recovery or stolen vehicles.

A motor vehicle is stolen in the United Stated every 43.7 seconds.

Vehicle thefts in the U.S. cost the insurance industry and individual car owners more than $43 billion annually.

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Help Your Law Enforcement Officers

Alarm systems can help officers with protecting and serving the community. However, false dispatches are on the rise and they are wasting valuable time and money for your local police department. Hear what these law enforcement officers have to say about owning and operating alarm systems and how to prevent false dispatches.
Charlotte Fire Chief Jon Hannan

Jon Hanna, Fire Chief in Charlotte, talks about the value of alarms during a fire and alarm signal management

Former Deputy Police Chief Glen Mowrey

Former Deputy Police Chief Glen Mowrey has worked with hundreds of law enforcement agencies to develop effective alarm management programs. These programs have aided with the reduction of false dispatches across the United States.
Carolina Panthers Head Coach Ron Rivera

Carolina Panthers Head Coach Ron Rivera addresses the media stressing the importance and value of his alarm system after a fire at his home.  He praises the first responders who reacted quickly to keep his family safe and speaks about the necessity of having a family emergency plan.  

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