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You can't replace the feeling of security. Alarm.org is an online resource for consumers interested in electronic security. Here you'll find everything you need to know about choosing, installing and operating an electronic security system. You will also find security facts, news and tips that are relevant and important to you. Alarm.org is powered by the Electronic Security Association (ESA).
ESA is the largest professional trade association in the U.S. that represents the electronic life safety, security and integrated systems industry. ESA is made up of a select group of trusted security companies.
ESA Member Companies
The Electronic Security Association is comprised of electronic security companies that specialize in a wide spectrum of services to commercial and residential consumers. These member companies represent more than 70% of the market for intrusion and fire/life safety systems, access control, video surveillance and monitoring. Membership is granted to companies that provide outstanding security services. All member companies must adhere to a strict Code of Ethics and Standards of Conduct to ensure high quality work and services.
Code of Ethics
ESA member companies are required to adhere to the ESA Code of Ethics and Standards of Conduct as part of their commitment to serve the public with high quality products and services that help save lives and protect property. Companies that violate the Code are subject to membership termination. Here is a sample of the ESA Code of Ethics and Standards of Conduct.
ESA Member Company Sales Representatives must:
Carry photo identification and clearly state who they work for when making sales calls
Be properly licensed and registered in compliance with all applicable laws, ordinances and regulations.
Immediately discontinue a sales presentation and leave the premises if a potential customer asks them to leave.
Never make any false statements about competing organizations.
Members are required to meet or exceed the following standards when contracting with customers:
Members shall use written materials that clearly and conspicuously disclose all material terms and conditions of the offer before obtaining a customer's consent.
Prior to the sale of any product or service, sales representatives must disclose all termination fees and must honor all refunds in accordance with their company's policies.
For a complete list of the ESA Code of Ethics and Standards of Conduct, click here.